Terms and Conditions
1. These terms and conditions will come into effect when we accept your booking and deposit payment. By booking with us you are deemed to have accepted these conditions.

2. Provisional booking reservations maybe made by telephone, but in all cases must be confirmed within 14 days by sending Finca Supported Holidays Ltd a fully completed/signed booking form and a deposit of £250.00 per person per week.

3. Full payment of the balance of the holiday is due 60 days prior to the commencement date of the holiday. Deposits and balances are not normally refundable but please see below.

4. It is strongly recommended that you obtain comprehensive travel insurance for all holidays abroad. A copy of your insurance must be forwarded to us 28 days before departure.

5. Most of our holidays require a minimum number of guests to make this viable, should we fail to achieve the minimum numbers we will inform guests at least one month prior to the holiday date and either return any monies paid without further compensation or offer the individual an alternative holiday.

6. Invoices will normally be sent to the guests themselves unless otherwise stated on the booking form.

7. Meeting points. You will be met at the designated departure airport in the UK, times and dates will be mailed out to you 60 days before your holiday departure date. It is the guests responsibility to ensure that they are at departure points in plenty of time, as although we would endeavour to wait as long as reasonably possible, we cannot be held responsible if we have to start the holiday without the guests due to their late arrival.

8. Luggage is deemed to be the responsibility of the guest, and we cannot accept any liability for damage however caused. For this reason, we recommend that guests take out insurance cover.

9. Holidays abroad includes flights to and from UK, with 1 member of staff to three guests. Accommodation based on 2 guests sharing a room, if single room is required then a weekly supplement will be added to final invoices, all meals and drinks on site, 24/7 support, up to 3 themed tours and other escorted excursions and day trips.
Daily laundry and room cleaning service if venues have the facilities. Support begins at the designated airport.

10. The holiday package does not include personal spending money, snacks, drinks, meals (off site), medical expenses, cancellation insurance, transport to and from the designated airport, tips, postage, phone calls. It is advisable for guests to have money to spend at airports.

11. Contact numbers will be given to relatives/carers so that they can keep in contact with guests during the holiday period.

12. A checklist will be sent out 60 days prior to the holiday along with all information regarding flights etc, however flight times can sometimes be changed at short notice and are outside our control. In this event we will make every effort to contact each guest and advise of any changes.

13. The guest is responsible for ensuring that they have a valid passport. Many countries now require the passport to be valid for a period of 6 months before commencing their holiday.

14. Smoking is not allowed in any vehicle or accommodation, although there is usually a designated smoking area.

15. Any damage caused by guests whilst on holiday will be deemed their responsibility and not that of Finca Supported Holidays Ltd.

16. We recommend that guests deposit the majority of their spending money, passports etc in a designated safe identified place once at the venue. This is a matter of choice for the guests but it is their responsibility to ensure safekeeping of personal belongings.

17. Guests who require incontinence aids/mattress protectors are requested to bring these items with them.

18. All medication must be provided in dossett boxes or blister packs (unless liquid). Marrs sheets are to be included. (We are all fully trained in MDS system of assisting guests with their oral medication but we do not have a medical background. Finca staff cannot assist with any invasive treatments but can advise and support guests to access medical treatment.

19. Any guest who engages in disruptive, abusive or violent behaviour may be asked to leave the holiday (any costs incurred must be met by the guest).

20. All paperwork used throughout the holiday i.e risk assessments, health and safety records, financial recording sheets, daily logs, accident /incident reports are completed to British standards.

Your Financial Protection:
£1.00 per person of the cost of this air holiday package is paid to the Civil Aviation Authority to provide ATOL protection to you. This means the money paid for these arrangements is fully protected.

Privacy Policy: All personal details collected by Finca Supported Holidays Ltd will not be shared with any other organisation unless written consent is obtained from the guest to share information regarding their holiday experiences with relevant others i.e Care providers/family/social services dept.